Collect
Feedback and reviews from every real customer
Whether you are laying the foundations of a new feedback strategy or revising an existing one, ReviewMeter has everything you need to collect and display verified reviews, straight away.
Northwind Outdoors
via ReviewMeter · WhatsApp
Everything you need to collect feedback that counts
Product and service reviews
The full picture. ReviewMeter lets you collect both product and service reviews as standard, so you can understand your whole business with ease.
Hannah W.
Delivery came a day early and the packaging was lovely. The candle smells exactly as described.
Product: Fig & Cedar candle
Marcus O.
Great service from the team, quick replies when I asked about sizing. Would buy again.
UGC and social sharing
Turn happy customers into advocates. ReviewMeter reviews are easy to share on social media, driving powerful, authentic word of mouth.
“The best customer service I have had from any online shop. Ever.”
Priya, verified customer
Public or private campaigns
Feedback on your terms. Display on site to boost SEO and brand authority, or run private campaigns to test new services and ideas with a smaller audience first.
Campaigns
+ New- Spring collectionPublic
- Click & collect trialPrivate
- Loyalty membersPrivate
- Service reviewsPublic
Scheduling and reminders
Timing is everything. Automated scheduling sends review requests when the purchase is top of mind, while timely reminders gently prompt busy customers, boosting response rates without extra work.
Invitation schedule
- 1Order deliveredTrigger
- 2Day 2 · Email invitationSent to 1,240
- 3Day 5 · WhatsApp reminderSent to 612
- 4Day 9 · Final reminderScheduled
Review management
Control your reputation. Manage every review from a single Hub, respond to every customer, and turn negative feedback into positive stories that strengthen your brand.
Karen L.
Loved the blanket but the delivery driver left it in the rain. Box was soaked.
Thanks Karen, and sorry about the soggy box. We have raised it with the courier and a replacement blanket is on its way, on us.
Custom questions
Define what matters. Ask business-specific questions that uncover why customers chose you and how well you delivered, giving you the data to make better decisions.
How did you hear about us?
How would you rate the fit?
Omni-channel feedback collection
Meet customers where they are
Mobile-optimised templates make it easy for customers to leave detailed reviews, building strong social proof that improves search rankings and earns trust.
In-mail rating
Allow customers to rate their experience directly in their inbox, removing extra steps and increasing the number of reviews you collect.
SMS
With open rates of 82%, SMS puts your review request in front of customers fast, ideal for capturing genuine feedback right after a delivery or service.
Collect richer, conversational feedback, including photos, through a channel 46% of UK adults already use every day.
Enhance your feedback strategy
Feedback Request Manager
Send tailored review requests at the right moment, personalised to each customer and touchpoint.
NPS
Measure true customer loyalty and build brand advocates with a Net Promoter Score you can trust.
AI Replies
Generate fast, personalised replies to every review, helping customers feel valued while saving your team hours each week.
Surveys
Capture deeper customer insights at every stage of the journey with bespoke, branded surveys.
Review Booster
Use our trusted tester network to collect and display real product reviews that build trust from day one.
Syndication
Show verified reviews from partner sites on your pages, updated automatically whenever new feedback arrives.
Frequently asked questions
It is a closed-loop system where reviews are only invited from customers with a confirmed transaction. This eliminates fake reviews and is shown to increase conversion by 19% over open platforms.
Read real success stories
Travel & TourismOakhaven Homes
Oakhaven Homes let customer data lead and gained a 52% uplift in transactions
Oakhaven used Product Sentiment and syndication to rebuild its holiday-home listings around what guests actually praised, and bookings followed.
20 Mar 2026
Brands & ManufacturersBramble Pet Foods
How Bramble Pet Foods uses AI to reach three-quarters of its customers
With AI Replies and WhatsApp collection, Bramble now responds to 76% of reviews within a day, up from 12%, and has doubled its reviews per order.
6 Jul 2026
Finance & InsuranceKestrel Insurance
How Kestrel Insurance built a 33% review response rate
Kestrel moved from a generic survey tool to invitation-only reviews and saw response rates climb from 4% to 33% while earning Google Seller Ratings in under three months.
22 Jun 2026
Book a demo
What you can expect next:
- A brief conversation to align goals and priorities.
- See a personalised demonstration of our platform on your own data.
- To speak with a real, local human based in Manchester or London.
