Brands & Manufacturers · Bramble Pet Foods
How Bramble Pet Foods uses AI to reach three-quarters of its customers
With AI Replies and WhatsApp collection, Bramble now responds to 76% of reviews within a day, up from 12%, and has doubled its reviews per order.
“Our customers talk about their dogs like family. Replying to every review used to be impossible for a team of four. Now every single reviewer hears back from us.”
The challenge
Bramble sells subscription dog food direct to consumers. Review volume grew 4x in a year, but the small team could only reply to about one in eight reviews, and slow replies were hurting retention.
The solution
AI Replies drafts a personalised response to every review in Bramble's tone of voice for a one-click approval. WhatsApp invitations replaced email for repeat customers, lifting response rates from 6% to 21%.
The result
76% of reviews receive a reply within 24 hours. Reviews per order doubled, and customers who received a reply renew their subscription 14% more often.
2x
reviews per order
21%
WhatsApp response rate
+14%
renewal rate after a reply
Published 6 Jul 2026
More success stories
Travel & TourismLarkspur Travel
How Larkspur Travel cut feedback analysis time by 89%, while catching more guest issues
Discover how Larkspur transformed guest feedback analysis from 45 minutes to just five, gaining clearer insights and addressing issues before they became complaints.
20 Jul 2026
Finance & InsuranceKestrel Insurance
How Kestrel Insurance built a 33% review response rate
Kestrel moved from a generic survey tool to invitation-only reviews and saw response rates climb from 4% to 33% while earning Google Seller Ratings in under three months.
22 Jun 2026
Travel & TourismOakhaven Homes
Oakhaven Homes let customer data lead and gained a 52% uplift in transactions
Oakhaven used Product Sentiment and syndication to rebuild its holiday-home listings around what guests actually praised, and bookings followed.
20 Mar 2026
Speak with one of our review experts today
What you can expect next:
- A brief conversation to align goals and priorities.
- See a personalised demonstration of our platform on your own data.
- To speak with a real, local human based in Manchester or London.
