Analyse
Turn feedback into insights you can act on
Track trends, measure performance, and understand exactly how reviews impact revenue and customer behaviour, with AI recommendations that tell you what to do next.
Service score
4.8
+0.2
Reviews (30d)
1,842
+18%
Response rate
24%
+3pts
The foundations
Overview
Your reputation dashboard. Track ratings, sentiment and review volume at a glance, so you can spot shifts in customer opinion and act quickly.
Service score
4.8
+0.2
Reviews (30d)
1,842
+18%
Response rate
24%
+3pts
Feedback
Monitor all feedback in real time. Filter and search reviews to spot urgent issues, respond fast, and identify trends across your customer base.
- Late delivery, no tracking updateDelivery
- Wrong size sent, refund was quickReturns
- Arrived damaged, replaced same dayPackaging
Download feedback
Take your data anywhere. Export complete feedback records to link with CRM systems, prove ROI to stakeholders, and build custom reports.
All feedback · 12,404 rows
Export CSV| Order | Rating | Tag | Date |
|---|---|---|---|
| #48211 | 5 ★ | Quality | 03 Sep |
| #48196 | 4 ★ | Delivery | 03 Sep |
| #48190 | 5 ★ | Service | 02 Sep |
| #48177 | 2 ★ | Returns | 02 Sep |
Product
Product performance at a glance. Track which items get the best reviews and which cause issues, helping you optimise inventory and marketing decisions.
Product performance
- Ridge waterproof jacket4.9
- Trail runner 24.6
- Merino base layer4.7
- Summit 40L pack3.9
Collection funnel
Optimise your collection. Track drop-off at every stage from invite to submission, then adjust timing and messaging to boost completion rates.
Collection funnel
- Invited8,400
- Opened5,712
- Started2,436
- Submitted2,016
Sales and product tags
Tag and filter reviews by segment. Compare feedback from different customer groups, time periods or regions to measure how changes impact satisfaction.
Tag impact on rating
AI- Staff friendliness+0.42
- Product quality+0.31
- Value for money+0.12
- Delivery time-0.28
- Packaging-0.09
Recommendation: Delivery time is the largest drag this month. Reviews mention courier delays in the North East.
Enhance your insight strategy
Ask better questions, get sharper answers
Product attributes
Ask specific questions about fit, durability and ease of use. Get feedback that sets customer expectations and reduces returns.
Service attributes
Identify which parts of your service satisfy customers and which need improvement, so you focus training where it matters.
Insight labels
Automatically categorise reviews into themes like Value, Shipping or Quality, so you can prioritise issues without manual tagging.
Product catalogue
Map customer feedback directly to specific SKUs, brands and categories for deeper performance analysis.
Advanced AI and tracking
Syndication analytics
Understand the reach and impact of syndicated reviews across partner sites, and prove ROI.
Tag analytics
Use AI to quantify exactly how tagged themes impact your ratings, surface hidden trends, and get actionable recommendations.
Product sentiment
Analyse product feedback to identify what is driving ratings, spot emerging issues, and see clear recommendations.
Sector benchmarks
See how your scores compare with anonymised peers in your industry, updated monthly.
Revenue attribution
Connect widget impressions to orders and see the pounds your reviews generate.
Frequently asked questions
Ratings, sentiment, review volume, response times, collection funnel drop-off, product performance by SKU, and the revenue impact of reviews on your site.
Read real success stories
Travel & TourismLarkspur Travel
How Larkspur Travel cut feedback analysis time by 89%, while catching more guest issues
Discover how Larkspur transformed guest feedback analysis from 45 minutes to just five, gaining clearer insights and addressing issues before they became complaints.
20 Jul 2026
Travel & TourismOakhaven Homes
Oakhaven Homes let customer data lead and gained a 52% uplift in transactions
Oakhaven used Product Sentiment and syndication to rebuild its holiday-home listings around what guests actually praised, and bookings followed.
20 Mar 2026
Finance & InsuranceKestrel Insurance
How Kestrel Insurance built a 33% review response rate
Kestrel moved from a generic survey tool to invitation-only reviews and saw response rates climb from 4% to 33% while earning Google Seller Ratings in under three months.
22 Jun 2026
Book a demo
What you can expect next:
- A brief conversation to align goals and priorities.
- See a personalised demonstration of our platform on your own data.
- To speak with a real, local human based in Manchester or London.
