Verified company · Claimed profile since March 2025
Liam L
3 reviews · GB
Nice staff, stock of our food is unreliable. Might have been unlucky.
Date of experience: 28 August 2026
Reply from Hayes's Pet Store
Hi Liam, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
Priya J
1 review · GB
just wanted to say thank you. Cheaper than the big chain down the road for the same rabbit hutch.
Date of experience: 25 August 2026
Kevin
10 reviews · Bristol
Loyalty card means every tenth bag is free. Nothing was too much trouble. Highly recommended.
Date of experience: 27 August 2026
Jo Wood
1 review · GB
Cant fault them. Dog is allowed in and gets a treat every time. Made a stressful thing easy. Will be back.
Date of experience: 25 August 2026
Helen
2 reviews · GB
Just wanted to say thank you. Fitted us in at short notice. Dog is allowed in and gets a treat every time. Nice touch with the follow up call. Sorted.
Date of experience: 26 August 2026
Terry
3 reviews · GB
Decent, a couple of things were missed first time round but they came back to sort it. Might have been unlucky.
Date of experience: 27 August 2026
Reply from Hayes's Pet Store
Hi Terry, thanks for the honest feedback. Sorry it took longer than it should have. Glad it got sorted in the end and thanks for bearing with us.
Carl
2 reviews · Derby
Really pleased with the raw dog food subscription.
Date of experience: 30 August 2026
Andy Griffiths
1 review · GB
Popped in on the off chance on Tuesday. Nothing was too much trouble. Top company.
Date of experience: 1 September 2026
Laura Wright
1 review · Northampton
Good shop, some prices have crept up. £10 for a raw dog food subscription now. The person I dealt with was polite at least.
Date of experience: 30 August 2026
Pete C
7 reviews · GB
Cheaper than the big chain down the road for the same harness. Even my dad was impressed and he is never impressed. Recommend to anyone.
Date of experience: 26 August 2026
Ash R
6 reviews · GB
Family have used Hayes's Pet Store for years. Made a stressful thing easy. Nothing was too much trouble. Thanks the staff!
Date of experience: 1 September 2026
Louise
2 reviews · GB
Needed a harness sorting quickly. Everything was explained properly without any jargon. Cheaper than the big chain down the road for the same harness. 5 stars from me.
Date of experience: 1 September 2026
Tina Clarke
1 review · GB
really pleased with Hayes's Pet Store. Wouldnt go anywhere else now.
Date of experience: 2 September 2026
Martin
1 review · GB
Third time here now. Swapped a harness the puppy had outgrown, no fuss. Been telling everyone about them. Highly recommended
Date of experience: 31 August 2026
Vicky Lewis
1 review · GB
Nice staff, stock of our food is unreliable.
Date of experience: 30 August 2026
Sophie Thompson
9 reviews · GB
Been meaning to write this for a while. Swapped a flea treatment the puppy had outgrown, no fuss.
Date of experience: 31 August 2026
Graham J
1 review · GB
Ok. Did what I needed. Nothing special either way. Might have been unlucky.
Date of experience: 31 August 2026
Reply from Hayes's Pet Store
Hi Graham, thank you for the review. We have taken your comments on board and are looking at how we can do better.
Wayne Phillips
1 review · Birmingham
Ordered online Friday, delivered Thursday. They rang the next day to check everything was ok. Quick, tidy and polite. Even sorted a small extra thing for free. Really impressed.
Date of experience: 28 August 2026
Gary Jackson
1 review · Ipswich
Cant fault them. Dog is allowed in and gets a treat every time. Will be back.
Date of experience: 30 August 2026
Owen Smith
6 reviews · GB
Nobody answers the phone. Left messages, no call back. Terrible for a pet supplies shop
Date of experience: 30 August 2026
Reply from Hayes's Pet Store
Hi Owen, we are sorry your messages were not answered. We have had problems with our phones which are now fixed. Please email us directly and we will call you back the same day.
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